Terms of Service

Acceptance of terms

By subscribing to or using IronRing ("Service"), you agree to these Terms of Service. IronRing is operated by Iron Ring LLC (d/b/a IronRing Automation) ("we," "us," or "IronRing"). If you do not agree to these terms, do not use the Service.

The service

IronRing provides an AI-powered phone receptionist for your business. The Service answers inbound calls on your business phone number using an artificial-intelligence voice agent, collects caller information, answers questions based on the business information you provide, books appointments to your connected calendar, and sends related SMS and email notifications (such as call summaries and booking confirmations). The Service is software: it is an automated AI system, not a live human answering service.

Subscription and billing

IronRing is billed monthly in advance. Your subscription begins on the date you complete onboarding. You authorize us to charge your payment method on a recurring basis. Your base subscription rate, included minutes, any per-minute overage rate, and any one-time setup fee are those stated in the plan quote or order form you accept at signup, which is part of your agreement with us. Overage minutes, where applicable, are charged at the end of each billing period. We may change rates with at least 30 days' written notice; changes apply from your next billing period after the notice period.

Cancellation policy

You may cancel your subscription at any time from your account or by emailing hello@ironringauto.com. Cancellation takes effect at the end of your current billing period, and you retain access through that date. We do not offer prorated refunds for partial billing periods.

Setup Guarantee

We guarantee that your AI receptionist will be live within two (2) business days of your completed setup call, subject to the conditions below. "Live" means that inbound calls to your forwarded business number are answered by your configured AI agent, and that the agent can collect caller information and create a booking or callback request according to the call-handling rules you approved. The following are not part of the definition of "live" and are not covered by this guarantee: outbound SMS confirmations (which depend on carrier A2P campaign approval), CRM synchronization, custom voice cloning, calendar OAuth connections, and phone number porting.

• When the clock starts: the two-business-day period begins only once you have supplied your completed intake information — including your services and pricing rules, business hours, after-hours preference, and an escalation phone number — and have completed the setup call with us. If any of these is missing, the period has not started.
• Remedy: if we miss the deadline, your first month of service is free — we will refund in full (or, if not yet charged, not charge) your first month's base subscription fee. This is your sole and exclusive remedy for a missed setup deadline.
• Exclusions: the guarantee does not apply where the delay results from your unresponsiveness; incomplete or inaccurate information you supplied; configuration of call forwarding on your own phone system or with your own carrier; delays caused by third parties or carriers; or requests outside the scope of the standard setup described in your quote or order form.
• How to claim: email hello@ironringauto.com within fourteen (14) days of the missed deadline, in writing, identifying your account and the setup call date.

SMS messaging

IronRing sends SMS messages to your business's callers on your behalf, such as appointment confirmations, booking follow-ups, and call recaps. By using the Service you acknowledge and agree to the following:

• For prospects who book a demo, consent to receive SMS is obtained via our website form at ironringauto.com/demo, where you affirmatively check a box agreeing to receive messages.
• Prospects may also opt in verbally during phone calls with our team; consent is confirmed by text message before any requested information is sent.
• Caller consent for SMS is obtained verbally during inbound phone calls. The AI receptionist asks callers whether they would like a text confirmation or summary at the number they are calling from, and a message is sent only after the caller agrees.
• Message frequency varies based on caller interactions, typically 1 to 3 messages per interaction.
• Message and data rates may apply.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.
• You may opt out at any time by replying STOP to any message, and reply HELP for assistance or contact hello@ironringauto.com or (916) 719-3202.
• Wireless carriers are not liable for delayed or undelivered messages.
• IronRing does not share, sell, rent, or disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.
• All SMS messages are sent from IronRing-registered phone numbers and identify your business by name.
• Our Privacy Policy at ironringauto.com/privacy describes how we collect, use, and protect mobile phone numbers.

Acceptable use

You agree to use IronRing only for lawful business purposes. You may not use the Service to engage in fraud, harassment, or any activity that violates applicable law. You are responsible for ensuring that your use of AI-generated call handling complies with any applicable state or federal disclosure requirements (e.g., call recording laws). You must provide accurate business information during onboarding and keep it current.

AI accuracy

The AI receptionist generates responses automatically and, like any AI system, may occasionally make errors — for example misunderstanding a caller, misquoting a price, or booking an appointment with incorrect details. You are responsible for reviewing call summaries and bookings, and for confirming pricing, appointment times, and other material details with your customers before relying on them. The AI is configured to answer only from the business information you supply; you are responsible for keeping that information accurate and current.

No emergency services

The Service is not a substitute for emergency services and must not be relied on to reach 911 or any emergency, medical, fire, or law-enforcement service. The Service is an automated AI system: calls may go unanswered, be misunderstood, be misrouted, or fail entirely, and bookings or messages may be inaccurate or delayed. Neither you nor your callers should use the Service to report or respond to an emergency. You agree to direct anyone with an emergency to dial 911 directly.

Limitation of liability

IronRing provides the Service "as is" without warranties of any kind. We do not guarantee that every call will be answered, that every booking will be error-free, or that the Service will be uninterrupted. To the fullest extent permitted by law, IronRing's total liability to you for any claim arising from your use of the Service is limited to the amount you paid us in the three months preceding the claim. In no event will IronRing be liable for indirect, consequential, or lost-revenue damages.

Indemnification

You agree to indemnify and hold harmless Iron Ring LLC (d/b/a IronRing Automation) and its officers, employees, and agents from any third-party claims, damages, and reasonable attorneys' fees arising from: (a) the goods or services your business provides to your customers; (b) your violation of these Terms or of applicable law, including recording-consent and telemarketing laws in your jurisdiction; (c) the business information, scripts, or content you supply to the Service; or (d) SMS messages or calls placed on your behalf at your direction, except to the extent caused by our own breach of these Terms.

Governing law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any disputes arising under these Terms will be resolved exclusively in the state or federal courts located in Utah County, Utah, and you consent to personal jurisdiction in those courts.

Changes to these terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email us at hello@ironringauto.com.