Privacy Policy

Who we are

This Privacy Policy is provided by Iron Ring LLC (d/b/a IronRing Automation), 737 N 900 E #513, Provo, UT 84606. For any privacy questions, contact us at hello@ironringauto.com. It explains what we collect, how we use it, and your choices.

What we collect

We collect the contact and business information you submit through our website forms and demo booking — your name, phone number, email address, and business information. When you call a business that uses IronRing, we collect the information needed to handle your call and booking: call audio recordings, call logs and transcripts, your name, phone number, service address, appointment and booking details, and the content of SMS messages handled by the AI receptionist. For clients, we also collect Google Calendar access solely to check availability and book appointments on behalf of your business, and — where you connect a CRM — customer records synced from that CRM so the AI receptionist can recognize and serve your customers. We also collect standard, privacy-respecting site analytics as described below.

AI call handling & recording

Calls to businesses that use IronRing are answered by an artificial-intelligence voice assistant, not a live person, and calls are recorded. The assistant discloses recording at the start of every call, in the greeting, so that all parties are informed before the conversation begins — including in California and other states that require all-party consent. If you do not wish to be recorded, you may hang up or ask to be contacted another way.

How we use your data

We use your information to provide our AI phone receptionist service — answering calls, booking appointments, and sending appointment confirmations, call summaries, and service-related SMS messages. Calendar access is used exclusively for scheduling. We do not use your data for advertising.

SMS / Text Messaging Program

By providing your mobile phone number and consenting — either verbally during a phone call with our team or by opting in through a form on our website — you agree to receive text messages from IronRing Automation. Messages may include information you requested (such as our demo line or a scheduling link), follow-ups to your conversations with us, appointment reminders, and account or service notifications.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at hello@ironringauto.com or (916) 719-3202.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Consent to receive SMS is collected through the opt-in checkbox on our web form at ironringauto.com/demo, verbally during recorded phone calls with our team, and verbally during inbound phone calls with our AI receptionist.

Third-party services

We do not sell your personal information, and we never rent or share your personal or business data with third parties for marketing. We share data with service providers only as necessary to operate the service: Retell AI (voice / AI call handling), Twilio (SMS delivery), Anthropic (AI language processing for call and message handling), Stripe (payment processing), Supabase (database hosting), Google (calendar scheduling and account sign-in), Resend (transactional email), Zapier and Make.com (CRM and workflow integrations, where enabled for your account), GoHighLevel (CRM and messaging platform, where enabled for your account), and Vercel (website hosting). All providers are bound by data processing agreements, and mobile phone numbers are never shared for marketing or promotional purposes; text messaging originator opt-in data and consent are never shared with any third parties.

Google user data & Limited Use

IronRing's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. Specifically: we access Google Calendar data only to check availability and create, update, or cancel appointments for your business; we do not use Google user data for advertising; we do not sell Google user data; we do not transfer it to third parties except as necessary to provide these scheduling features, to comply with applicable law, or as part of a merger or acquisition with prior notice to you; and no humans read this data except with your explicit permission, where necessary for security or legal compliance, or when the data is aggregated and anonymized. Google user data is not used to train AI or machine-learning models. You can revoke IronRing's access at any time at https://myaccount.google.com/permissions.

Cookies & analytics

Our website uses essential cookies and standard, privacy-respecting analytics to understand aggregate traffic and improve the site. These do not identify you personally for advertising, and we do not sell analytics data. You can control cookies through your browser settings.

Data retention & protection

We use industry-standard encryption for data at rest and in transit, and access to production systems is limited to IronRing team members. Call logs are retained for 12 months by default. You can request deletion at any time by emailing hello@ironringauto.com, and Google Calendar access can be revoked at any time from your Google Account permissions page.

California residents

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you specific rights over your personal information:

• Right to know — request the categories and specific pieces of personal information we have collected about you, the sources, and the purposes for collection.
• Right to delete — request that we delete personal information we have collected from you, subject to legal exceptions.
• Right to correct — request that we correct inaccurate personal information.
• Right to opt out of sale or sharing — we do not sell your personal information and we do not share it for cross-context behavioral advertising, so there is nothing to opt out of.
• Right to non-discrimination — we will never treat you differently for exercising any of these rights.
• To exercise any of these rights, email hello@ironringauto.com with "California privacy request" in the subject line. We will verify your identity and respond within 45 days. You may also use an authorized agent to submit a request on your behalf.

European visitors (GDPR)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data to perform our contract with the business you interacted with, to pursue our legitimate interests in operating and improving the service, or with your consent. You have the right to:

• Access the personal data we hold about you and receive a copy in a portable format.
• Correct inaccurate data and complete incomplete data.
• Request erasure of your data, subject to legal exceptions.
• Restrict or object to our processing of your data.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local supervisory authority.
• To exercise any of these rights, email hello@ironringauto.com. We will respond within 30 days.

Children

Our service is provided to businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact hello@ironringauto.com and we will delete it.

Contact

Questions about this policy or your data? Email us at hello@ironringauto.com or write to Iron Ring LLC (d/b/a IronRing Automation), 737 N 900 E #513, Provo, UT 84606.